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Privacy Policy

Our Commitment to Your Privacy
The City of Ely Council is committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect
We may collect, store, and use the following kinds of personal information:

  • Information you provide: Names, addresses, and contact details provided via web forms (e.g., reporting a fault, applying for an allotment, or contacting a Councillor).
  • Technical Data: Your IP address, browser type, and operating system collected through cookies to help us improve website functionality.
  • Public Record Data: Information provided during public consultations or as part of formal council meeting minutes.

How We Use Your Data
We use your information to:

  • Provide local government services and respond to your inquiries.
  • Manage public records and statutory duties.
  • Send you council newsletters or updates (only if you have explicitly opted in).
  • Improve our website and ensure its security.

Data Sharing and Security
We do not sell or rent your personal data to third parties. We may share your information with:

  • Contracted service providers (e.g., maintenance teams or IT support) acting on our behalf.
  • Other local authorities (e.g., East Cambridgeshire District Council) where a service falls under their jurisdiction.
  • Law enforcement or regulatory bodies where required by law.

We use industry-standard security measures to prevent the loss, misuse, or alteration of your personal information.

Your Rights
Under UK GDPR, you have the right to:

  • Request a copy of the data we hold about you (Subject Access Request).
  • Request that we correct or delete your personal data.
  • Withdraw consent for marketing communications at any time.