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Website Accessibility

This website is run by the City of Ely Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver).
  • We have also made the website text as simple as possible to understand.

Technical information about this website’s accessibility
The City of Ely Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website framework is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We also run monthly and quarterly reports to identify and address accessibility issues.

  • We will provide staff training to ensure that all new content added meets accessibility criteria.

Content that is not within the scope of the accessibility regulations PDFs and other documents:

  • Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).
  • Any new PDFs or Word documents created by us will meet accessibility standards.
  • We may have some scanned PDF documents on our website, e.g. our Annual Governance and Accountability Returns (AGARs). Scanned documents do not comply with the Accessibility Regulations 2018, but these documents can be provided in an alternative format or on alternative media on request.

How we tested this website
We aim to continually make improvements to meet Web Content Accessibility Guidelines (WCAG 2.0 and 2.1 standards).

Our main website platform, available at www.elycity.gov.uk, is regularly tested. Tests are carried out by both internal systems and our website developer. The last comprehensive test was completed in 12/03/2026.

What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us.

  • Call: 01353 661016
  • Email: info@elycity.gov.uk
  • Write to us or visit us at: City of Ely Council, Sessions House, Lynn Road, Ely, Cambridgeshire, CB7 4EG.

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact:

  • Contact: Clerk to the Council
  • Address: City of Ely Council, Sessions House, Lynn Road, Ely, Cambridgeshire, CB7 4EG
  • Telephone: 01353 661016
  • Email: info@elycity.gov.uk

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).